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Terms of Service

Last updated: June 13, 2026

These Terms of Service (“Terms”) are an agreement between SquadBear (“SquadBear”, “we”, “us”) and the organization or person that registers for or uses the SquadBear service (“Customer”, “you”). By creating a workspace or accessing the Service, you agree to these Terms. If you accept on behalf of an organization, you represent that you are authorized to bind it.

1. The Service

SquadBear provides leave management, time tracking and team-health software, available through a web app, a REST API and a Model Context Protocol (MCP) server. We may update, improve or change features over time, and will avoid materially reducing core functionality of a paid plan during its term without notice.

2. Accounts and workspaces

You must provide accurate registration details and keep your credentials secure. Each workspace has one or more administrators who manage users, roles and settings and are responsible for the actions of the workspace’s authorized users. You are responsible for all activity under your account.

3. Plans, fees and billing

The Service is offered on Free, Team and Enterprise plans. The full product and MCP server are available on every plan; paid plans add seats, outbound webhooks, longer history and support. Paid fees are billed per the plan you select (per active employee/seat for Team) through our payment processor, Stripe, and are exclusive of taxes. Except where required by law or stated in an Enterprise agreement, fees are non-refundable. We may change pricing on prospective notice, and plan limits (such as seat caps) are enforced by the Service.

4. Acceptable use

You agree not to:

  • use the Service unlawfully or in breach of others’ rights;
  • upload malicious code, or attempt to breach security, access other tenants’ data, or exceed your authorized scope;
  • reverse-engineer, resell or sublicense the Service except as expressly permitted; or
  • use the Service to store or transmit unlawful or infringing content.

We may suspend access for material breach, or where necessary to protect the Service or other users.

5. Customer data and data protection

As between the parties, you own the data you and your users put into the Service (“Customer Data”), and you grant us the rights needed to host and process it to provide the Service. You are responsible for having a lawful basis to provide employee personal data and for your instructions to us as controller. Where we process personal data on your behalf we act as your processor under our Data Processing Agreement (incorporated by reference) and use only the subprocessors disclosed in our Privacy Policy.

6. Agents, API and MCP

You may connect AI agents and integrations via our API and MCP server. You are responsible for the agents and credentials you connect and for the actions they take, which carry the same permissions as the connecting user and the OAuth scopes you approve. You must not use the API or MCP to circumvent access controls or plan limits. We do not send your data to any third-party AI model; any model you connect is operated under your own agreements.

7. Intellectual property

We and our licensors own the Service, its software and trademarks. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Any feedback you provide may be used by us without restriction or obligation.

8. Third-party services

The Service can interoperate with third-party products (for example Slack, GitHub, Jira, Google, Microsoft and Stripe). Your use of those products is governed by their own terms, and we are not responsible for them.

9. Availability and support

We aim to keep the Service available and publish operational status at our status page. Except where an Enterprise agreement states a specific service-level commitment, the Service is provided without a guaranteed uptime commitment, and support levels depend on your plan.

10. Warranties and disclaimer

Each party warrants that it has authority to enter into these Terms. EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA. EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE FEES YOU PAID OR OWED FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.

12. Term and termination

These Terms apply while you use the Service. Either party may terminate for material breach not cured within 30 days of written notice. You may stop using and close your workspace at any time; paid plans may be cancelled effective at the end of the current billing period. On termination you may export your data for a reasonable period, after which we will delete or pseudonymize it in line with our Privacy Policy and any legal-retention duties.

13. Changes to these Terms

We may update these Terms. We will post the updated version here and, for material changes, give reasonable notice. Continued use of the Service after changes take effect means you accept them.

14. Governing law and disputes

These Terms are governed by the laws of Poland, without regard to its conflict-of-laws rules, and the courts of Poland have exclusive jurisdiction, except where mandatory consumer or local law provides otherwise.

15. General

If any provision is held unenforceable, the remainder stays in effect. These Terms, together with the Privacy Policy and any Enterprise order form or Data Processing Agreement, are the entire agreement between the parties. Neither party may assign these Terms without the other’s consent, except in a merger or sale of substantially all assets. A failure to enforce a right is not a waiver of it.

16. Contact us

Questions about these Terms? Contact legal@squadbear.com - SquadBear.